Baby Gifts and Hampers

• How do I place an order?

Simply add the items you wish to order and checkout page.

• Can I modify or cancel my order after purchase?

Yes you may, please email us with your requirement and we will modify or cancel as required.

• What payment methods do you accept?

We accept a number of payment options including PayPal, google pay, apple pay, debit card and credit card payments.

• Is the checkout secure?

Yes it is, we use HTTPS encryption and have a valid security certificate.

• Where do you ship?

We ship anywhere in Australia and all orders are dispatched from our East Perth store.

• How do you ship orders?

The majority of the time we send orders via Australia Post parcel network. on some occasions we will hand deliver your order.

• Do you deliver to Hospitals?

Although not our preferred option, we can deliver to hospitals that are located in the Perth metropolitan area. If delivering to a hospital we request you choose the express shipping method as this is a time critical delivery.

• How long does delivery take?

Depending on the delivery location. Orders can be delivered anywhere between 1 and 7 days.

• Do you offer same day delivery?

No, unfortunately we can’t deliver same day, however if you are in Perth you can pick up the same day as ordering. Please contact us to ensure we have time to process and make the items in time for you to collect.

• Do you ship internationally?

We no longer ship internationally due to ongoing customs, quarantine, and tariff changes throughout the world.

• How much does shipping cost?

All orders over $100 are free anywhere in Australia. Orders under $100 incur a $10.95 shipping charge. We also offer an express shipping option which is $16.45

• How can I track my order?

Once your order has been shipped we will send you a personalised email complete with tracking number.

• What if my order arrives damaged?

Please reach out to us and we will rectify the situation to your satisfaction.

• Do you offer in-store shopping

Yes we offer in store shopping and collection of online and phone orders.

• What hours does the shop open?

The shop is open: 

Monday 9am -2.30pm

Tuesday 9am — 2.30pm

Wednesday 9am — 5pm

Thursday 9am — 2.30pm

Friday 9am — 2.30pm

Saturday 9am -2.00pm

• Where is the shop located?

We can be found at 17 Wickham Street, East Perth.

• What is your return policy?

Review our comprehensive return policy that outlines in detail the steps to returning products. In most instances you can return products within 100 days free of charge however we recommend reaching out to customer service before returning any product.

• How do I start a return?

To start the return process please contact us via email. This can be located below in the “Contact Us” section.

• Are return shipping fees covered?

In most instances shipping fees are covered when returning items. Please reach out to customer support for more details. 

• Can I exchange an item for a different size/color?

Yes, you can exchange an item for a different size, colour or product to the same value.

• What materials are used?

Where possible, we use eco-friendly and organic materials in our products. Please refer to the individual product page for complete materials breakdown of each item.

• How should I care for the product?

Each product will have care instruction on the label. Please refer to the individual products tag for care and maintenance of the product.

• When will an out-of-stock item return?

Sometimes products will go out of stock depending on the availability of raw materials or finished products. We recommend emailing us to get a accurate return date for all out of stock products.

• How do I update my address?

Simply email us with the changes you require and we will action and advise when complete via return email.

• How do I contact support?

The best way to contact us is via email however all the ways to get in touch are listed below under the “Contact Us” tab.

• What are your support hours?

You can reach out through email 24/7 and we will respond within 24 hours.

• How to contact us!

We offer a number of ways to contact us with our preferred method being email. All the ways to contact us are;

• Contact form — Here is our contact form
• Email — [email protected]
• Phone — 0405 816 441
• In-Store — You can visit us at 17 Wickham Street, East Perth during our published business hours.