Returns and Refunds Policy
As both a manufacturer, wholesaler and retailer we take our legal obligations seriously. We are also determined to make sure our customers have a fantastic purchasing and product experience. Whether it is one of our manufactured products or a brand we stock, we will go out of our way to ensure the customer is satisfied. This is for both the products and customer service.
Retailers in Australia have minimum requirements on how they sell products to their customers. Likewise, customers in Australia have consumer guarantees when they purchase products. These guaranteed apply whether they are purchased online, through brick and mortar stores or at markets.
Our Refund and Return Policy is Valid for 60 days. And can be shipped back to us via mail or delivered to us in-store. But please contact us first to discuss any issues you may have and we will try and resolve on the spot.
Under Australian Consumer Law, if you feel the product that you have purchased from us does not meet the consumer guarantees you have the right to ask for a repair, replacement or refund.
If you would like to make a claim please read consumer guarantees and repair, replacement and refund documents first. After reading this, and you would like to proceed, in the first instance please contact the retailer where you purchased this from. In many instances, this will be ourselves at My Little Love Heart and we request you to email us at our contact page.
If you would like to know more about your consumer rights obligations the Australian Competition and Consumer Commission is the authoritative source. Furthermore, if you do have a question about returns and refunds please contact us.
We strongly believe in quality products and customer service. On the rare occasion a customer is not happy with any of our items please contact us immediately. We will do our best to rectify the situation to ensure that you, the customer are satisfied.
To find out more detailed information on our returns and refunds please read our terms and conditions.