Terms and Conditions

Ordering and Payments

When ordering online, you will have the option to pay at the checkout with Paypal, debit or credit card. Once this has been processed you will receive an email confirmation that payment has been accepted and your order is being processed.

We use Paypal to transact receipt of funds as it’s a secure site which uses leading technology to keep your information safe. Please refer to the Paypal website for more information about its security measures.

Should you require your products urgently, express delivery is available and should be requested at the time of ordering. Please ensure the receivers name and delivery address is correct at time of ordering. If you are sending to a work address please include the company name.

By finalising your order, you have agreed to purchase the products at the listed price advertised on the web site. Each item is priced separately and does not include postage and handling charges, please see below the section on delivery and shipping for more information.

Pricing

My Little Love Heart reserves the right to change any pricing prior to accepting an order.

Currency

All prices quoted are in Australian Dollars ($AUD)

Processing

We endeavor to process orders, manufacture and ship your order as soon as practically possible, please note that all our products are handmade, so please keep in mind it would take between 2 to 5 business days to be made following the receipt of payment.

If there is a delay in your order we will contact you as soon as possible. All products are subject to fabric and material availability, and if not available will offer an alternative.

Delivery / Shipping

My Little Love Heart is based in Maylands, Western Australia, shipping costs will be populated at the time of ordering.

My Little Love Heart is not responsible for any damaged, lost or stolen products once shipped.

International Orders

We ship worldwide and are happy to quote the delivery component at the time of ordering.
The goods are supplied on a delivery duty unpaid basis and additional charges including but not limited to, import duties, customs entry fees and taxes must be paid by you. For additional information on these fees contact your local customs office.

Delivery will take approximately 10-25 Business days and it is recommended a business address is provided.

Returns and refunds policy

Consumers’ guarantees under the Australian consumer laws enable to return products under certain circumstances.

We make a high quality product which has been inspected prior to shipping; unfortunately humans make mistakes and if you believe you have received an inferior product please contact us immediately.

My Little Love Heart provides a warranty on all our products free of defects in materials and workmanship. On our inspection should an item be accepted as having a defect, we will offer to repair or replace however please contact us prior to sending the product back.

We are not obliged to accept a return if you change your mind as most of our orders are custom made and pattern replacements may vary. If both parties agree to a replacement, we will proceed with urgency.

If both parts have agreed on a refund, once the product has been received My Little Love Heart will electronically transfer the amount to you via a nominated bank account.

It is recommended that you return products via trackable postage as goods sent for returns remain the obligation of the customer until received by My Little Love Heart. In addition, goods should be returned within 21 days from delivery and the goods in as new condition.

If you are not happy with the outcome of your warranty claim, prior to submitting a claim for arbitration you should first contact us at [email protected] and provide us an opportunity to resolve the dispute.

Quality

At My Little Love Heart we pride ourselves on providing a high quality product and service to our clients. We are customer focused and are always on the search for new and innovative products and designs.

It is important that the products we provide are of a high quality and we are aware our customers expect it. We stand behind every one of our products and are committed to continuous improvement.

My Little Love Heart designs and fabrics have been tested to achieve the best quality for our customers. Your feedback is important for us so please contact us if you would like to share your thoughts.

Product warning

Please do not leave your bubs unsupervised when they are wearing our items. Most of our products are classified as head and neck attire, making them potentially harmful if worn incorrectly.

Copyright, trademarks and intellectual property

This website contains copyright materials including, but not limited to; trade names trademarks, photographs, graphics, logo’s and images and is owned by My Little Love Heart and is protected under Australian and international copy write laws.

This material must not be reproduced, adapted, published or transmitted without the consent of My Little Love Heart.

Products within this website are trademarked and are registered with IP Australia and under no instances to be replicated.

Privacy

Your privacy is important to My Little Love Heart. This privacy statement provides information about the personal information that My Little Love Heart collects, and the ways in which My Little Love Heart uses that personal information. The Privacy policy can be located here