Ordering and Payments
When ordering online, you will have the option to pay at the checkout with Afterpay, Paypal, debit, or credit card. Once this has been processed you will receive an email confirmation that payment has been accepted and your order is being processed.
We use Paypal to transact receipt of funds as it’s a secure site that uses leading technology to keep your information safe. Please refer to the Paypal website for more information about its security measures.
In addition, we offer credit card services through the PayPal system as well as Afterpay as an alternative method of payment.
Should you require your products urgently, express delivery is available and should be requested at the time of ordering. Please ensure the receivers’ name and delivery address is correct at the time of ordering. If you are sending it to a work address please include the company name.
By finalising your order, you have agreed to purchase the products at the listed price advertised on the web site. Each item is priced separately and does not include postage and handling charges, please see below the section on delivery and shipping for more information.
My Little Love Heart reserves the right to change any pricing prior to accepting an order.
All prices quoted are in Australian Dollars ($AUD)
We endeavour to process orders, manufacture, and ship your order as soon as practically possible, please note that all our products are handmade, so please keep in mind it would take between 2 to 5 business days to be made following the receipt of payment.
If there is a delay in your order we will contact you as soon as possible. All products are subject to fabric and material availability, and if not available will contact you to offer an alternative or refund.
Delivery / Shipping
Please visit our comprehensive shipping policy on all options we have available for you to receive your order.
Returns and refunds policy
Consumers’ guarantees under Australian consumer laws enable customers to return products under certain circumstances.
We make a high-quality product that has been inspected prior to shipping; unfortunately, humans make mistakes and if you believe you have received an inferior product please contact us immediately.
My Little Love Heart provides a warranty on all our products free of defects in materials and workmanship. On our inspection should an item be accepted as having a defect, we will offer to repair or replace however please contact us prior to sending the product back.
We are not obliged to accept a return if you change your mind as most of our orders are custom made and pattern replacements may vary. If both parties agree to a replacement, we will proceed with urgency.
If both parts have agreed on a refund, once the product has been received My Little Love Heart will electronically transfer the amount to you via a nominated bank account.
It is recommended that you return products via trackable postage as goods sent for returns remain the obligation of the customer until received by My Little Love Heart. In addition, goods should be returned within 21 days from delivery and the goods in as new condition.
If you are not happy with the outcome of your warranty claim, prior to submitting a claim for arbitration you should first contact us at [email protected] and provide us an opportunity to resolve the dispute.
At My Little Love Heart, we pride ourselves on providing a high-quality product and service to our clients. We are customer-focused and are always on the search for new and innovative products and designs.
It is important that the products we provide are of high quality and we are aware our customers expect it. We stand behind every one of our products and are committed to continuous improvement.
My Little Love Heart designs and fabrics have been tested to achieve the best quality for our customers. Your feedback is important for us so please contact us if you would like to share your thoughts.
Please do not leave your bubs unsupervised when they are wearing our items. Most of our products are classified as head and neck attire, making them potentially harmful if worn incorrectly.
Copyright, trademarks and intellectual property
This website contains copyright materials including, but not limited to; trade names trademarks, photographs, graphics, logo’s and images and is owned by My Little Love Heart and is protected under Australian and international copy write laws.
This material must not be reproduced, adapted, published or transmitted without the consent of My Little Love Heart.
Products within this website are trademarked and are registered with IP Australia and under no instances to be replicated.